What I first noticed about this experiment is that at no point in the process did they let the users touch the computer.  It looked like they were going to at several instances, but we only see them watching and oggling.

I have, of course, actually tried Windows Vista on several systems (both those that I upgraded and those that were purchased new with Vista), and all I can say is that I have found the experience very, very bad.  The service pack was supposed to improve the experience, but mostly it has just introduced new opportunities for freezes and crashes.  I’ll stick with XP for my Windows needs, thank you very much.